Client Service Representative/Chargé de Clientèle
(French + English speaking)
Sophia Antipolis, France
Full Time, Hybrid (3 days in the office)
We are currently hiring a Client Service Representative to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry.
As a Client Service Representative, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services.
Some of the tasks you will be responsible for:
- Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email.
- Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
- Build and maintain client relationships by understanding the unique needs of each client.
- Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems.
- Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
- Be a trusted partner for your clients by developing and maintaining and in-depth understanding of our services, and to communicate industry changes and new product offerings.
- Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
What technical skills, experience, and qualifications do you need?
- Must be fluent in both English and French.
- Experience working in a customer-centric environment, industry and/or role
- Effective written and verbal communication skills
- Ability to think critically and be solution oriented
- Strong Microsoft Office skills including MS Excel, Word, and Outlook
- Ability to learn, adapt to, and discuss new technology
- Tenacity and agility to balance varying priorities and inquiries from internal and external customers
- Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.