What you will do
You will be to act as the Learning Program Manager for the delivery of the BEST Learning program supporting our Field Technicians, for the fast-paced Johnson Controls.
This role will have the opportunity to partner with the business to support the recruitment & retention of technicians, with diverse backgrounds & experiences and to grow a team of technical instructors, with the goal of building a gold standard learning experience for our new recruits and delivering highly productive and engaged technical talent to the business.
You will have a passion for learning and all things technical and will be able to take that passion to deliver quality content to a diverse group of learners. You will be a self starter who wants to continuously improve & create new learning programs. You will also closely partner with other members of the learning team globally. Your team will touch employees, distributors and customers.
How you will do it
- Field experience, working with JCI HVAC& IREF products & systems, install & service in the field and customers
- Experience training colleagues, customers & partners on JCI HVAC& IREF products
- Project Management ability to plan, deploy and measure learning programs & delivery
- Communicate and manage learning timelines, deliverables, dependencies, and risks across a spectrum of teams and stakeholders
- Demonstrated ability to create content rapidly and leverage learning technology to build and deploy accessible, relevant, useful content.
- Work closely with the L&D Leaders to ensure that the learning experience and content are useful and relevant for diverse learning audience(s)
- Partner with other Program Leads globally to share best practices, collaborate, and drive consistency across the organization, as we work to operationalize our L&D offerings
- Use strong interpersonal and communication skills to work effectively with a wide range of managers, instructors, SMEs and internal clients. • Ensure lessons learned and best practices from previous learning initiatives and deployments are captured and implemented into cross functional projects.
- Help implement metrics and evaluation protocols for learning deliverables in region. • Fostering a growth mind set and supporting the career growth and development of all learning team members
- Learn on a day-to-day basis about how our equipment and strategies work to conserve energy and protect our environment
What we look for
Required
- Extensive experience in Project/Program Management to support program management, scheduling, communications, delivery
- Previous experience from Learning and Development role
- Pervious experience in supporting teams who deploy learning across the EMEALA region
- Industry experience in a related field
- Experience collaborating with instructors, SMEs, learning professionals, product managers, vendors, program managers and stakeholders
- Strong writing and communication skills in English and French language
Preferred
- Field experience, working with IREF/ HVAC, understanding of HVAC & IREF products & systems, install & service in the field and with customers, in any relevant role, technician, engineer, sales engineer, product support or front-line manager with demonstrated interest in training & supporting colleagues to build knowledge & enhance performance.
- Strong writing and communication skills in Dutch language
- Experience in delivering trainings
- Experience working in multinational organization
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