To strengthen our team, we are looking for an experienced Leader Process (F/M) to join our Head Office in Fontenay-aux-Roses (92).
You will be responsible for driving process excellence across our SAP and Eshop platforms, ensuring operational efficiency, user satisfaction, and continuous improvement through collaboration, innovation, and strategic oversight.

RESPONSIBILITIES

1\. SAP Process Leadership

• Oversee SAP-related projects and ensure alignment with business needs.
• Test and validate SAP developments and enhancements.
• Understand and map operational business flows within SAP.
• Provide user support and troubleshoot SAP issues.
• Collaborate with SAP consultants to resolve problems and implement improvements.
• Create and maintain process documentation.
• Lead training sessions and communicate SAP updates across teams.

2\. ESHOP Optimization

• Drive continuous improvement of the Eshop platform in terms of functionality and performance.
• Enhance user experience through design and usability improvements.
• Develop automated reporting integrated with WEBI (KPIs: RFQ count, new part numbers, conversion rate, delivery performance, sales turnover, margin, etc.).
• Streamline Eshop-related processes for efficiency.
• Lead and contribute to strategic Eshop projects.
• Organize training and communication initiatives on Eshop updates for internal teams.

QUALIFICATIONS

• Degree in Business Process Management, Information Systems, or related field.
• Minimum 5 years of experience in process optimization, SAP, or digital platforms.
• Strong understanding of SAP operational flows and digital commerce systems.
• Proficiency in reporting tools (e.g., WEBI, Excel, Power BI).
• Excellent communication and training skills.
• Analytical mindset with a focus on KPIs and performance metrics.
• Project management experience and ability to lead cross-functional initiatives.
• Fluent in professional English and French.

What ICAPE GROUP can offer:

• Challenging projects in dynamic collaborative and internartional team
• Great promotional opportunities. We encourage internal promotion, whenever possible

SALARY

• Based on profile and experience: show us what you can do!

POSITION

• Permanent contract, full time
• Position open to disabled workers

LOCATION

• Fontenay-aux-Roses (92), FRANCE
• Remote flexibility offered

ICAPE Group is offering you an amazing opportunity to join a well-established and growing international company with knowledge in both services and technology.

We are the European leader for Printed Circuits Boards and custom-made electro-mechanical parts. In more than +60 countries, +3650 customers trust the quality services we offer.

We are headquartered in Paris area, France, but we have 34 subsidiaries in Europe, Asia, North & South America staffed with 650 skilled employees.