If you ever booked a hotel online, then you’ve probably used D-EDGE without knowing it.Our Mission is to simplify hospitality. We provide leading-edge cloud-based technology solutions and services to 17,000 hotels worldwide.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
At D-EDGE we are driven by these 4 key values 😍:We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYWe go the extra mile #GO BEYOND
Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations! D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.
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😎 THE ROLEThe Account Manager is the primary point of contact of an assigned portfolio of strategic hotel clients. Responsibilities of the successful candidate will be to manage, retain and develop a portfolio of accounts.
The mission will be to guarantee a best in class relationship between our department and our clients. To do so, be recognized by his/her customers as a trusted advisor, able to transform objections and daily operational issues into opportunities to enhance service and maximize sales.
He/she is responsible for identifying upsell opportunities which ultimately leads to improved revenue both for the clients and D-EDGE.
🎯 WHAT YOU’LL BE DOING:
- Portfolio Management:
- Strong understanding of the portfolio of products within your region and your upsells targets.
- Build deep relationships with key stakeholders.
- Engage in strategic account planning.
- Drives mutual value and growth for the business and key accounts.
- Proactively manage and grow our customers portfolio while exceeding semi-annual and annual revenue goals.
- Build a solid & strong strategy for your region to meet the company's upsell targets.
- Ensure all activity is captured in the chosen CRM tool.
- Prepare regular (weekly, monthly) reports on your account portfolio.
- Customer Centric:
- Provide clarity and responsiveness to customers (internal and external) and understands the customers underlying needs and problems.
- Create solid relationships in a friendly and professional manner.
- Demonstrate sense of responsibility & accuracy.
- Client Relationship:
- Deliver impactful & effective presentations to your clients.
- Effectively communicate with your clients, manage complaints and set clear expectations.
- Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service
WHAT YOU'VE GOT :
- Technical skills
- Experience in a combination of revenue management, hotel eCommerce, and or marketing/sales or providing services and solutions to hotels in revenue management.
- Deep understanding of hotels commercial systems and hospitality industry & market trends in your assigned region.
- Bilingual fluency in French/English. Any other language is a plus
- Efficiency in Excel, MS Word, Powerpoint & Salesforce CRM
- Leadership:
- Be a team player with a solution-oriented mindset and attitude..
- Become a true relationship builder, earning confidence and advocating our D-EDGE values.
- Decision Making:
- Able to make clear & timely decisions and give explicit and clear guidance to our customers.
- Efficiency:
- Able to identify proactive solutions that will be beneficial to both client and company.
- Team Player:
- Positive, motivated, proud of your work and engaged in the Hospitality business.
1. Telephone interview with Talent Acquisition Team Lead(~30 minutes)
2. First interview with the your future manager including a case study (~60 minutes)
3. Second interview with our VP Account Management EMEA (~60 minutes)
Please be aware that we will be asking for work references.
D-EDGE processes your personal data for the management of your application and the creation of a CV database. To learn more about how your data is managed and to exercise your rights, please refer to our Candidate Privacy Policy.
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