About Us
At the RENAISSANCE BORDEAUX, we don't just offer a place to stay; we provide a lifestyle experience that transcends ordinary hospitality. Discover our world of luxury and innovation. Nestled in the heart of the vibrant city, our lifestyle hotel is a hub of creativity, hosting unique events and private shows featuring celebrities. We are currently seeking a passionate and experienced Assistant Front Office Manager to join our leadership team and help shape exceptional guest journeys.
Responsibilities
As Assistant Front Office Manager, reporting directly to the Front Office Manager, you will act as a key leader of the department, ensuring smooth operations and a high standard of service. Your main responsibilities include:
- Supporting the Front Office Manager in overseeing the daily front office operations, including Reception, Guest Services, and Night Audit.
- Leading and supervising shifts with a strong presence on the floor to foster guest satisfaction and team engagement.
- Managing the team’s performance, coaching and training them to ensure continuous development and excellence.
- Ensuring that brand standards and service expectations are consistently met or exceeded.
- Handling guest feedback and resolving operational challenges with professionalism and care.
- Coordinating closely with other departments (Housekeeping, F&B, Engineering, Sales) to create seamless guest experiences.
Qualifications
To thrive in this role, you should possess:
- A strong background in front office operations within a lifestyle or premium hotel (minimum 2 years in a supervisory or assistant management role).
- Proven leadership skills, with the ability to motivate and empower a multicultural team.
- Excellent organizational and multitasking abilities, with strong attention to detail.
- A guest-centric mindset and genuine passion for hospitality.
- Confidence in handling guest relations and operational decision-making.
- Fluent French and English required; additional languages are a plus.
- Proficiency with hotel management systems
Chez Hively Hospitality, Nous vous proposons :
Un 13ème mois dès 3 mois d'ancienneté et payable mensuellement sur demande.- Un Plan d’Epargne Entreprise avec abondement
- Chaque heure supplémentaire travaillée est comptabilisée en donnant droit à des repos en plus!
- Des tarifs préférentiels dans notre réseau d’établissements (Groupe Marriott plus de 8000 hôtels et groupe de franchises Hively, 80 hôtels)
- Mutuelle et prévoyance offrant des garanties et une couverture maximales
- Adhésion à une plateforme web avec réductions sur des produits du quotidien (cinéma, parcs d’attraction, coUrses alimentaires, salles de sport…)
- Primes sur Upsell
Nous faisons partie de HIVELY HOSPITALITY. Avec une quinzaine de marques à forte notoriété, 80 établissements en France et en Europe, et 60 métiers dans l’hôtellerie, la restauration et le bien-être, HIVELY HOSPITALITY offre une diversité d’opportunités et d’évolutions à toutes celles et ceux qui sont en quête de réalisation de soi. Un seul prérequis de départ : l’envie !
