Job description
Within the International Training Department of AMI Paris, and reporting to the Brand Training Manager, the Retail Training Project Manager plays a strategic role in elevating the in-store client experience. As a key ambassador of the brand’s retail culture, you actively support and guide sales advisors with a collaborative mindset to foster skill development and performance improvement. With a resolutely creative approach, you design engaging learning content that inspires and celebrates the individuality of each sales team member. Through your interventions, you nurture a climate of trust and optimism—essential for enabling our retail teams to embody AMI Paris values in every client interaction. You also personally embody AMI Paris’s standards of service and grooming, leading by example with engagement and consistency.
MAIN RESPONSIBILITIES
Development of Training Content and Tools
Design blended learning programs around all dimensions of the client experience, creating or updating training content as needed.
Diversify the content in a variety of engaging formats (in-person, remote, e-learning, videos, interactive activities, etc.), preparing all necessary materials for deployment.
Work closely with Retail Management, Clienteling, and CRM teams to track retail KPIs (NPS, performance indicators, etc.), adjusting training initiatives based on results and identified needs.
Implement a continuous improvement approach based on field feedback.
Support local training teams in adopting new content and follow their implementation.
Contribute to the animation of the Training community via the digital training app (sharing best practices, interactive modules, etc.).
Training Deployment and Facilitation
Roll out training programs across France, Europe, and the US, regularly facilitating training sessions in-person or remotely, according to the training calendar.
Manage logistics and preparation of training sessions (materials, venues, participant coordination).
Ensure regular in-store presence to lead morning briefings and deliver on-the-spot coaching aimed at improving sales advisors performance.
Collaborate with Retail Managers and Store Directors to propose follow-up and training action plans. Development and Management of Client Experience Tools
Oversee the development and availability of service/customer experience tools across all markets (try-on kits, presentation trays, etc.), coordinating with other departments and markets.
Support their implementation through tailored training.
Ensure proper availability and stock levels of these tools across the Retail network in France, Europe, and the US.
Job requirements
PROFILE
Passionate about Retail, knowledge sharing, and people development, you are recognized for your initiative, agility, pedagogical skills, and ability to energize teams.
Minimum 5 years of experience in training, ideally within the luxury retail, high-end fashion or hospitality sector.
Strong in-store sales experience, providing deep understanding of Retail KPIs and client experience drivers.
Excellent facilitation skills across different formats (in-person, remote, in-store).
Solid experience in content developement, with strong command of office tools (PowerPoint, Excel, etc.).
Strong interest in digital tools, e-learning, and new training trends.
Ability to adapt in an international, cross-functional environment with various stakeholders (Retail teams, HQ functions, markets).
Availability to travel internationally on a regular basis.
Fluent in French and English, both written and spoken
