We are looking for an Enterprise Customer Success Manager to serve a portfolio of enterprise accounts. As a Customer Success Manager, you will collaborate with various IQGeo teams and leverage our partners in order to achieve the client's objectives and exceed their expectations. You will make sure the value of IQGeo’s products and services is delivered and perceived by all stakeholders across the client's organization.
Within 1 month, you will:
- Attend our on-boarding week, where you will learn all aspects of IQGeo’s business and organization
- Master the art of giving Product training sessions
- Learn the technical intricacies of our Products
- Learn the various ways image recognition can be used to solve our clients business needs across several industries
- Shadow our Solution Architects and Customer Success Managers during meetings with some of our largest accounts
- Take ownership of your first enterprise account and start building relationships with your assigned clients.
Within 3 months, you will:
- Proactively engage with clients, conducting regular check-ins to understand their challenges and opportunities.
- Solve specific customer issues, escalate client's issues when needed to the Product team.
- Communicate our product roadmap to customers and escalate product feedback to our Product team.
- Understand the customer's desired business outcomes and collaborate to define a suitable action plan.
Within 6 months, you will:
- Help customer organizations with best practices on how to leverage our product and build and operate image recognition systems at industrial scale.
- Design & implement tailor-made expansion plan of our solutions across client organizations.
- Use agreed-upon milestones and KPIs to help the clients achieve and exceed these goals during the Quarterly Business Review.
- Partner with the Product Team and Solution Architects to ensure the successful deployment of our solutions.
- Navigate the customer's organization to identify new growth opportunities and secure renewal.
- Work with the Marketing Team to gather customer testimonials.
- Engage customers through training sessions, executive business reviews, ideation workshops.
- Confidently handle high-stakes and urgent matters with clients.
- Help with growing the team by helping to interview candidates.
Job requirements:
- 3+ years of experience in customer relationship management or project management in the Enterprise B2B sector.
- A proactive approach to understanding the client's business and delivering consultative support.
- Exceptional organizational skills, allowing you to manage multiple requests from various stakeholders.
- Strong problem-solving abilities, demonstrating relentless dedication to solving client issues and removing obstacles in action plan execution.
- The capability to build relationships both within the client's organization and internally.
- Proficiency in data analysis and the ability to derive actionable insights.
- A strong team player with the ability to work independently.
- A genuine interest in deep learning and machine learning technologies.
- Excellent oral and written communication skills in English.
Diversity & Inclusion
At IQGeo, we believe that diversity and inclusion are essential to who we are and how we work. Guided by our values, we know that People Matter, and we are committed to building a team that reflects a wide range of nationalities, backgrounds, skills, viewpoints, and abilities.
We create an environment where everyone can bring their authentic selves with confidence, knowing they are respected, supported, and empowered to Deliver with Purpose. By embracing different perspectives, we Pioneer the Future together — shaping innovative solutions for our customers and our industry.
Flexible Working
We support hybrid and flexible working arrangements for all employees. We understand that life for many people involves school runs, caregiving, or exercising!
Work Permits & Visas
You must already have the right to work permanently in France.
IQGeo is not able to sponsor work permits.
About IQGeo
IQGeo™ is based in Cambridge, UK with regional offices in the United States, Canada, Belgium, Germany, Malaysia, Japan, and France. We are supported by a global network of highly skilled partners. Originally founded as Ubisense Ltd in 2002, the IQGeo brand was launched in January 2019 after the company was split into two separate businesses. Led by a team of geospatial technology pioneers, the IQGeo Platform software was first launched in 2010 and has an impressive pedigree in the telco, communications, and utility industries.
Today, IQGeo is the leader in introducing modern web and mobile geospatial applications into the communications and utility industries.
