At the core of the company groups, team up with 30+ support engineers across the globe. Belong in a variety of technical backgrounds and expertise. Work side by side with our customers both on-site and remote to assist every step of an exail product integration and operation. This unique position ensures hands-on experience with the full range of exail products, including quantum systems and photonics...
Proudly provide 24/7 support to our customer. Assist them to meet their day-to-day objectives. Contribute with prompt, accurate and reliable answers to their questions. Whether they need a simple advice or a further understanding of the technology, they can contact you! Based in our Gradignan office, at the heart of our Quantum Systems office, apply and become a Customer Support Engineer.
Quantum Systems activity has developed a strong expertise with quantum sensors. Those revolutionary instruments, at the frontier of science and technology, are built up from optoelectronics subassemblies gathering full of features for very high-end performances. You will work within a division of around fifty people. This dynamic team brings together a broad range of competencies including optics, lasers, electronics, computing, system, instrumentation, mechanics, ultra-high vacuum and atomic physics.
Products responsibilities:
- Absolute quantum gravimeters capable of measuring gravity with a relative accuracy of 10-9, dedicated to many geophysics applications including volcanology, geodesy, hydrology.
- Differential quantum gravimeters measuring gravity’s vertical gradient to 10-10 g/m.
Your duties and responsibilities:
- Represent Exail to customers both internally and externally.
- Remote support to customer:
- Follow-up and respond hot-line, hot-mail, and customer requests.
- Document, analyze, report, resolve and record customer claims on the database.
- On-site support to customer:
- Pre-survey, installation, commissioning, training, demo, technical assistance.
- In-situ maintenance & service operations.
- Prepare, execute, feedback, debrief, report, and follow up.
- Within global geographical zone.
- Internal support:
- Interact with all Exail teams to move forward your support cases.
- Assist sales team and project teams on pre-sale and after sales activities.
- Factory maintenance and follow up with customer.
- Link with expert teams for continuous knowledge and experience improvement
- Team work:
- Go through continuous internal as well as self-directed training on all related products.
- Own and continuously improve back-office support procedures and tools.
- Share and get knowledge, develop skills, with the team.
Your expertise:
- Engineer or PhD on cold atoms or at least on quantum technologies/atomic science.
- Relevant experience working with quantum sensors, scientific discipline.
- Data analysis and processing, ideally using Python.
- Service-oriented attitude and results-oriented culture to provide customer satisfaction.
- Strong analytical and problem-solving skills. Resourceful.
- Self-motivated, technically curious, ability to think and work independently.
- Exceptional communication: verbal and written.
- Multi-cultural awareness and experience.
- Fluent English required.
About EXAIL
Exail is a leading high-tech industrial group specializing in cutting-edge robotics, maritime, navigation, aerospace and photonics technologies. With a strong entrepreneurial culture, Exail delivers unrivaled performance, reliability and safety to its civil and defense clients operating in severe environments. From the deep sea to outer space, Exail expands their capabilities with a full range of robust in-house manufactured components, products and systems.
Employing a workforce of 2000 people worldwide, the company benefits from a global footprint and conducts its business in over 80 countries.
Exail was formed by ECA Group and iXblue joining forces in 2022. It is a subsidiary of Exail Technologies, a family-owned company specialized in high-technology.
