The HR Operations team endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.
We are looking for an individual with a strong HR investigation background with a focus on bullying, discrimination, harassment and retaliation cases for Employee Relations in the EMEA region. The main responsibilities include conducting prompt, thorough, and fair investigations consisting of background research, investigative interviews, and debrief meetings in partnership with Employment Legal, HR and the business.
The successful candidate should be able to articulate complex issues to the business, identify trends and themes and make recommendations that could provide long-term solutions to be developed and implemented. The ideal candidate should also ensure all such matters are dealt with in line with policy, best practice and legislative requirements to mitigate any risk.
Parts of this role will require supporting across ByteDance, as well as TikTok. ByteDance is TikTok's parent company, whose mission is to inspire creativity and enrich life.
Responsibilities
- Develop and optimize robust investigation standards and disciplinary matrix to ensure transparency, objectivity and consistency throughout the team;
- Maintain oversight and accountability for investigation case management system, keep improving the efficiency and effectiveness;
- Conduct confidential, fair, thorough and timely internal investigations into allegations of violations of internal policies, including but not limited to bullying, discrimination, harassment, retaliation and produce comprehensive and clear investigation reports and/or outcomes;
- Assist with the investigation and resolution of other workplace concerns to determine the appropriate approach and to ensure fair and consistent treatment of all employees;
- Drive the disciplinary procedure in line with the investigation findings report, and align with key stakeholders to get to consensus;
- Monitor and implement corrective action plans to enhance controls and processes;
- Identify ethics, & compliance, and employee relations matters that require improvement, working with our ER leader & various internal groups to amend policies and drive training and awareness approach accordingly;
- Participate in the identification and delivery of continuous improvement initiatives to improve the policy framework, increase knowledge within the company;
- Proactively identify trends and themes to develop strategies that will mitigate risks.
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