The Front Office Host H/F is an integral part of Latham’s Workplace Experience team. This role will be responsible for setting the stage for a positive and productive stay and utilizing a customer interaction system to provide high-quality, knowledgeable and consultative customer service and administrative support. This role will be located in our Paris office, and the presence of at least one team member at the reception desk is required between 7:45 AM to 19:30 PM (flexible shifts), from Monday to Friday.
Responsibilities & Qualifications:- Offering a genuine welcome to all visitors and personnel and escorting internal and external clients to their destination
- Anticipating client needs through meticulous preparation and organization
- Maintaining Guest Services and other relevant inbox communication and ensuring one-stop resolution service to clients
- Assisting with various ad hoc tasks including, but not limited to: phone reception, booking and setup of conference rooms, answering to taxi or food requests, catering setups for breakfasts and lunches, assisting during major events, and other administrative tasks
- Ensuring that workstations, offices, and collaboration spaces are presentable, equipped, configured to customer specifications and ready for use
We’d love to hear from you if you:
- Are passionate about providing a high standard of customer service
- Exhibit well developed and professional interpersonal skills, including the ability to interact effectively with people at all organizational levels of the firm
- Display IT fluency, including proficiency in MS Office
And have:
- Experience working in a role that demands first-class customer service, preferably within the hospitality sector
- Excellent written and verbal communication skills in English and French
- The ability to manage time well, prioritize effectively, handle multiple deadlines, and confidential and sensitive information with the appropriate discretion
Benefits & Additional Information:
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Lunch vouchers
- Health insurance as well as group income protection and life assurance
- A profit sharing plan
- A pension plan
- Wellness programs
- Employee discounts
- And more!
Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. #Associate #LI-AJ1
