Description of Activities:
Lead, motivate, and develop the team, directly or indirectly, to contribute to business growth. Structure the Service Delivery organization to achieve financial targets and ensure continuous quality improvement.
Manage operations to meet contractual service commitments and drive ongoing service enhancement.
Be responsible for service-related risks, control the profitability of delivered services, and increase productivity for Fujitsu clients to improve and continuously grow profitability.
Proactively lead both internal and external suppliers in a service partnership as a “single service team” towards clients.
Build strong working relationships with clients, suppliers, and other Fujitsu departments to ensure timely and high-quality service delivery.
Actively promote continuous improvement.
Establish and oversee management reporting, reviews, and change control processes, managing the operational area within budgetary constraints.
Internal/External Working Relationships:
SDM/SDMO/Project Manager
Client teams
Fujitsu Management (Local, Europe, and GDCs)
Legal / Finance
Quality
Fujitsu GDC (Global Delivery Centers)
Human Resources (HR)
Education and Required Experience:
Bachelor’s or Master’s degree (BAC+4/+5) in IT, Project Management, Business, or a related field
Relevant professional experience in the services sector
Solid experience in managing a service organization with full P&L responsibility
Proven leadership skills, including team management and client relationship management
Experience working in an international environment
Strong knowledge of infrastructure and application services portfolio
Excellent understanding of delivery processes
Professional Skills:
Excellent leadership, team management, and communication skills
Ability to thrive in a dynamic, technology-driven environment
Fluent in English, both written and spoken
Proficient in P&L management and client relationship handling
