Inbound Seller Support Officer (W/M)

In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Launched in 2013, ManoMano is the reference online marketplace for DIY, home improvement and gardening. Co-founded by Philippe de Chanville and Christian Raisson, ManoMano brings together the largest offer of DIY & gardening online products: electricity, plumbing, hardware, frames, indoor and outdoor furniture, tools, etc. With more than 3 000 seller partners and 10 million products, ManoMano currently employs 600 people and operates in 6 markets (France, Belgium, Spain, Italy, Germany, United Kingdom).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

Your Future Team

ManoFulfillment is a strategic pillar of ManoMano's growth. It enables sellers from all around the world to benefit from ManoMano's best-in-class transport and logistic experiences, growing their sales across Europe. As we anticipate tremendous growth in volumes over the next three years, the complexity of both physical and IT flows is expected to increase exponentially. We are recruiting a talented Inbound Seller Support Officer - Seller Support, where your work will have a considerable impact on ManoMano’s growth.

Your Mission & Impact

As an Inbound Seller Support Officer, your day-to-day responsibilities will include:

• Acting as the primary link between the sellers and our warehouses .
• Managing inbound planning for 3 warehouses to ensure alignment with forecasted volumes and great slot availability for seller replenishments.
• Reporting to sellers on replenishment litigations and defining appropriate solutions for resolution.
• Following up on warehouse reception performance and litigations resolutions.
• Providing answers to sellers' queries regarding our logistics solutions.
• Organising stock pick-ups for sellers and booking transportation.
  

Expertise We Value

We're looking for candidates who possess the following skills and abilities:

• A Bachelor’s degree (Bac +3) in business, engineering, or a related field with a strong interest in e-commerce.
• Previous experience of 3 years in e-commerce, logistics, or support services is a plus.
• Fluent in French and English; knowledge of Spanish, German, or Italian is a bonus.

• Proactive, autonomous, and flexible, capable of thriving in a constantly evolving scale-up environment .
• A curious mindset with a strong desire to learn.
• Interest in logistics and a data-driven approach, SQL skills are a strong plus.
• Excellent team spirit and interpersonal relationship skills.
• Willingness to work once per week at the Warehouse in “Seine et Marne” 77 at Châtres (transport costs will be compensated).

Apply now and join an exciting adventure !

You are welcome to apply to ManoMano, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.