About Us
Tate and Lyle is a successful organisation with a clear purpose, ambition, strategy, and strong expert talent, solely focused on achieving its’ ambition as a world class ingredients solutions provider. We have expanded our plant-based footprint beyond corn into tapioca, stevia leaf, chickpea protein and soluble fibre to explore wider platforms for achieving our ambition. Achieving this ambition will require; development of new capabilities, reallocation of resources and investment to become a leaner, more agile company, leveraging latest technology, process insight and ways of working.
About this role
The Key Account Manager is responsible for managing and developing a portfolio of key customer accounts in Europe, with a focus on France and Iberia, to achieve agreed-upon sales targets and build strong, long-lasting relationships. This role involves growing current customer accounts, understanding their needs, and presenting tailored solutions. The Key Account Manager will also be responsible for maintaining accurate customer records and providing excellent customer service.
Accountabilities
Serve as the primary point of contact for key customer accounts, building and nurturing strong, long-term partnerships.
Collaborate in developing tailored sales strategies for assigned accounts, aligning with customer goals and company objectives.
Develop sales plans and own a sales target for their portfolio.
Drive the execution of sales initiatives, partnering with the Sales Operations and Category Development Job Families to achieve revenue targets.
Recognise and pursue upselling potential, working with key customers to understand their evolving needs and propose customised solutions.
Lead in crafting and negotiating proposals and contracts that achieve customer expectations and align with the business’s capabilities.
Generate and analyse sales reports to monitor performance, identify trends, and provide insights for strategic decision-making.
Work closely with other Sales & Marketing and Customer Service teams to ensure seamless service delivery and high customer satisfaction.
Skills and Experience
Bachelor’s degree or equivalent experience.
At least 5 years’ experience in sales, account management, technical sales or similar commercial roles
Technical background strongly preferred
Native-level French language skills required. Professional working proficiency in Spanish a plus.
Strong understanding of Sales & Account Management Job Family policies, objectives, operations and related activities. Specialist knowledge in the end-to-end sales process and broad knowledge of several related disciplines.
Strong communication skills to persuade and influence assigned key accounts. The role needs to adapt styles, interpret and explain information to differencing audiences from inside and outside the organisation who are not familiar with the subject matter.
May lead a team of Sales & Account Management professionals. Accountable for meeting team targets, delegating work and managing resources within the team, including line management duties.
Resolve customer issues that are complex or unusual requiring original thought, research, new approaches and analytical techniques.
Proven ability to significantly influence departmental outcomes through effective decision-making for assigned teams
Provides guidance on applying existing principles and contributes insights to the development of new policies and strategies.
What we can offer you
As a business operating in 50 countries worldwide, we offer a global rewards package to all employees alongside a range of country-specific benefits. In addition to the flexible working policy, hybrid working model & competitive salary we offer.
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.
