We are seeking an experienced and strategic Regional Aftermarket Director to lead and optimize our aftermarket operations across the EMEA region. This is a key leadership role within our NH&S Solutions Aftermarket team and is critical to driving customer satisfaction, operational excellence, and business growth.
Location: EMEA Region (with regular travel)
Business Area: N&H Solutions – Aftermarket
Position Type: Full-time, Senior Leadership
Role Overview
The Regional Aftermarket Director is responsible for overseeing all aspects of the aftermarket and service operations across the EMEA region. This role ensures delivery of high-quality, timely, and cost-effective service, while maintaining a strong focus on customer satisfaction, financial performance, and continuous improvement.
Key Responsibilities
- Lead all regional aftermarket and service operations, ensuring safety, quality, and efficiency
- Manage regional P&L, including revenue targets, margin performance, and cost control
- Drive customer satisfaction and continuous improvement across service functions
- Develop and lead high-performing teams; build capability to meet current and future needs
- Establish and maintain strong relationships with external service partners
- Collaborate with cross-functional leaders in Sales, Finance, Manufacturing, HR, and Engineering
- Ensure compliance with all regulatory, safety, and operational standards
- Oversee planning, delivery, and performance of service quotes and aftermarket support
- Contribute to the development of strategic goals and operational initiatives
Qualifications and Experience
- Proven leadership experience within service or manufacturing operations
- Demonstrated success managing people-managers and distributed teams
- Strong financial, analytical, and strategic planning skills
- Ability to lead change and drive performance improvement initiatives
- Experience building customer-focused, high-performance cultures
- Excellent communication and interpersonal skills
- Proficiency with MS Office tools; SAP experience is a plus
- Fluency in English (both technical and conversational)
Additional Requirements
- Willingness to travel regularly across the EMEA region
- Comfortable working in a fast-paced, matrixed environment
- Strong organizational and time management skills
This is a unique opportunity to play a pivotal role in shaping the future of our aftermarket business across the EMEA region. As part of a global leadership team, you will have the platform to influence strategy, build strong teams, and drive meaningful results in a dynamic and customer-focused environment. If you are a driven and experienced leader looking to make a lasting impact, we look forward to hearing from you.
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