Your Missions:
As a Sales Support Specialist, you will be in direct contact with customers and prospects, helping them get the most out of Yousign’s SaaS platform. Your mission is not only to provide outstanding support but also to drive small deal closures, ensure customer satisfaction, and identify opportunities for growth within our existing customer base.
This role is ideal for someone who wants to combine customer service, sales, and relationship management, with the ambition to grow into a Commercial Account Executive or join the Customer Solutions department.
Position Overview & Key Responsibilities
Support:
- Guide and assist prospects and customers in using Yousign’s SaaS application.
- Ensure timely and high-quality responses in line with our Service Level Agreements (SLAs).
- Resolve low-complexity issues efficiently while identifying opportunities to scale solutions.
Closing
- Engage with prospects and existing customers to qualify their needs and develop small-scale commercial opportunities.
- Close deals autonomously, contributing directly to monthly revenue targets.
Retention & Growth
- Monitor and support customer usage to reduce churn and promote adoption.
- Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
- Proactively flag accounts with expansion potential and collaborate with Sales or Success teams for handover.
Relationship Management
- Build strong relationships with customers and ensure a smooth and positive customer journey.
- Support and coordinate renewals for small accounts, ensuring continuity and satisfaction.
Why this role matters?
This is a hybrid role between support and sales, giving you end-to-end visibility over the customer lifecycle in a high-impact SaaS environment.
You will:
- Work closely with Sales, Customer Solutions, and Product teams.
- Gain experience in both customer relationship development and revenue generation.
- Build the skills and track record to grow into a full Sales Role.
Recruitment Process:
1️⃣ A first interview with Laila, Talent Acquisition Manager - 30 minutes.
2️⃣ An interview with your future manager - 45 minutes.
3️⃣ A case study that you'll discuss in a panel with the hiring managers - 60 minutes.
4️⃣ A final interview with a Director - 30 minutes.
Equal Opportunity at Yousign
At Yousign, we embrace uniqueness and ensure every team member has an equal chance to contribute.We offer equal job opportunities and maintain transparent, fair processes across the board, including pay. Join us at Yousign, where our differences fuel creativity and strength — Let's leap into this amazing adventure together!
