Senior Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Purpose

The Senior Facilities Manager (SFM) is responsible for strategic oversight and leadership of all facilities services across multiple client sites. Reporting directly to the Regional FM Director, this role requires exceptional client relationship management and operational leadership to ensure delivery excellence across the portfolio. The SFM will establish and maintain high-level client relationships, develop strategic facilities initiatives, and oversee the implementation of property-specific operating strategies that meet or exceed contractual KPIs and SLAs.

The SFM serves as the senior point of contact for client leadership, responsible for portfolio-wide performance, budget management, and team leadership. This position requires developing and implementing best practices, driving continuous improvement initiatives, and representing JLL as a trusted advisor in the client's business and real estate decision-making processes. The SFM will also mentor and develop the facilities management team to ensure consistent service delivery excellence.

What this job involves

Strategic Leadership & Client Relationship Management

• Build and maintain executive relationships with Client Site Leadership teams (Country Manager, HR, Finance, Legal, IT etc.)
• Develop and lead strategic facilities initiatives aligned with client's business objectives
• Design and present comprehensive Quarterly/Annual Business Reviews (QBR/ABR) to senior client stakeholders
• Lead high-level negotiations with landlords and vendors to ensure optimal service delivery and cost management
• Serve as a trusted advisor to clients on facilities best practices, innovations, and industry trends

Portfolio Management & Operational Excellence

• Oversee multiple sites and facilities managers, ensuring consistent service delivery across the portfolio
• Establish portfolio-wide standards, processes, and KPIs to drive performance improvement
• Develop and implement strategic sourcing strategies in collaboration with JLL procurement teams
• Lead complex project initiatives including major renovations, relocations, and system upgrades
• Design and implement strategic space planning solutions to optimize client workplace environments
• Direct the development and maintenance of business continuity and emergency response plans

Financial & Contract Leadership

• Manage multi-million-dollar portfolio budgets with full P&L responsibility
• Develop strategic cost-saving initiatives and sustainability programs
• Lead contract negotiations and relationship management with key strategic vendors
• Establish governance frameworks to ensure contractual compliance and risk management
• Create advanced financial modeling and forecasting for capital planning and operational budgeting

Team Leadership & Development

• Build, lead, and mentor a high-performing team of facilities professionals
• Establish performance objectives and career development paths for team members
• Foster a culture of innovation, continuous improvement, and client-focused service delivery
• Develop succession plans and identify high-potential talent within the team
• Lead change management initiatives to support evolving client requirements

Every day is different, and in all these activities, we'd encourage you to show your strategic thinking and innovation.

Sounds like you? To apply you need to have:

• 8+ years of progressive experience in facilities management leadership roles within large commercial organizations
• Proven track record of managing complex client relationships at executive levels
• Demonstrated experience leading multi-disciplinary teams across multiple locations
• Strong financial acumen with experience managing large operational and capital budgets
• Advanced knowledge of building systems, workplace strategies, and facilities best practices
• Experience implementing technology solutions to enhance facilities management operations
• Professional certification such as FMP, CFM, SCEM, or relevant advanced degree preferred
• Strategic thinking capabilities with the ability to translate business objectives into operational strategies
• Exceptional leadership skills with proven ability to develop high-performing teams
• Outstanding communication and presentation skills for engaging with executive-level stakeholders
• Advanced problem-solving abilities with expertise in developing innovative solutions to complex challenges
• Demonstrated experience in leading major facilities projects and change management initiatives
• Fluency in local language and English essential

What you can expect from us

• You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.