Company Description
At Smiths Group, we use cutting-edge technologies to design, manufacture and supply market-leading innovative solutions that meet the needs of our customers and touch the lives of millions of people every day. We are a FTSE100, global company with around 14,600 employees, based in 50 countries. Our solutions have a real impact on lives all over the planet, creating the right environment for industry, improving healthcare, enhancing safety and advancing connectivity. Our products and services are often essential to our customers' businesses, while our proprietary technology and high levels of service help create a competitive advantage. We recruit people who are known for their inquisitive minds, who like to take responsibility, enjoy a challenge and are attracted by the idea of working in a company with almost 170 years' experience in innovation and five global divisions, all experts in their field.
Smiths Detection is a world leader in detection and control technologies for the protection of people and property, promoting safety, security and freedom of movement in today's world.
Job Description
The Position:
The Senior Field Service Engineer (FSE) is responsible for managing service contracts related to the maintenance of installed systems in Spain and Portugal.
Due to the increasing number of systems in service and upcoming deployments, this role is essential to ensure efficient management of the installed base, maintain client relationships, and support local partners in their activities.
The FSE supports the current supervisor for the Iberian region and contributes to the installation, maintenance, and reliability of systems across the Iberian region (Spain and Portugal), with occasional interventions in France and Africa.
Qualifications
Roles and Responsibilities
Service Contract Management:
Real-time monitoring of the spare parts contract.
Review and approval of replacement requests under the terms of the contract.
Client and Partner Relationship Management:
Maintain a trusted relationship with customers and local partners.
Act as the operational point of contact to ensure customer satisfaction.
Operational Support:
Support and supervise the local partner in preventive and corrective maintenance activities.
Assist with on-site acceptance testing (SAT) with partners and subcontractors prior to system commissioning.
Project and Installation Monitoring:
Monitor, maintain, and install systems for airport or institutional clients in Spain and Portugal.
Geographic Flexibility:
Occasional assignments in France and Africa depending on operational needs.
Reporting Line:
Reports operationally to the Iberia zone supervisor.
Additional Information
We believe that diverse perspectives and backgrounds contribute to our company’s success. All applications that match the profile will be reviewed fairly, regardless of religion, gender, sexual orientation and identity, nationality, economic situation, disability, age, or any other legally protected characteristic.
We are proud to be an inclusive company with values based on equality and ethics, where diversity is encouraged, valued, and celebrated
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
