Customer Success Manager, Lyon

First things first - who is Dalux?

Dalux is an innovative Contech company committed to pushing the boundaries of how technology can enable a smarter, more efficient construction and real estate industry. Today, we provide our user-friendly digital tools to developers, contractors, subcontractors, building owners, and leading consultants in more than 140 countries. But we’re not slowing down anytime soon! That means this is a great time to join us and directly influence the future of Dalux.

Awesome! But what will my new role be?

As a Customer Success Manager based in Lyon, you’ll work alongside the team to ensure our customers and users have a great experience with Dalux from onboarding and implementation to training and follow-up meetings. You’ll manage your own schedule and take full responsibility for your clients. Throughout the year, we also participate in Dalux-organized events like the SUMMIT and User Days, where we meet with existing clients, as well as industry expos and trade shows, where we connect with new ones.

Your main responsibilities as Customer Success Manager will include:

• Working with clients in the construction industry, such as developers, general contractors, subcontractors, and consultants. Most of your primary users are based on construction sites.
• Supporting new and existing clients in using and understanding our user-friendly products.
• Assisting new clients with implementation and training related to their construction processes.
• Supporting current clients and enhancing their experience providing technical support and guidance on specific features when needed.
• Presenting the Dalux product portfolio to potential new customers.

Sounds exciting! How can I be considered for this position?

We imagine our future colleague has relevant experience within the construction industry. Your technical knowledge and understanding of the sector are supported by hands-on site experience perhaps as an architect/engineer, a quality, health & safety manager, a BIM coordinator, or a site/project manager.

Along with an interest in BIM and digital tools for the construction industry, we’re looking for someone who can support our clients and deliver excellent service. You should be open-minded, responsible, and able to work independently on your tasks.

So, why choose Dalux?

Glad you asked! At Dalux, we care not just about our work and our clients, but also about each other. Your job should be fun, challenging, and engaging. But your work environment matters just as much, so we see working overtime as a thing of the past. We also don’t believe in fancy titles or strict dress codes. We believe in a cheerful, informal, and welcoming workplace where everyone feels at home.

Our Lyon office has just opened this spring, so you’ll be the first Customer Success Manager to join it. The rest of the French team is based in Paris, and you’ll collaborate closely with them.

The team in France was established in 2019 and currently has several active projects and exciting growth across the region. Beyond the local team, you’ll also collaborate daily with colleagues from our 47 offices around the world, making you part of Dalux’s global team in Europe.