Human Resources Manager

Purpose of Position

The Manager, Human Resources provides consultative business partnership and enablement on business unit workforce strategy and full employment lifecycle activities. This position is responsible for and executes the HR strategy for dedicated business unit(s) and may lead a team of other HR business partners and generalists. This role requires strong partnership with counterpart HR business partners, HR Centers of Excellence, Legal, and operations leaders and executives to drive organizational goals and initiatives through high-performing teams. The Manager, Human Resources supports cultural excellence, employment compliance, and maintains objective advocacy for employees and leaders throughout the enterprise.

Tasks and Responsibilities

• Integrate into the organization as a trusted business partner, and enable business leaders to perform and deliver operational objectives by developing relevant people strategies, workforce plans, and high-performing teams
• Drive cultural evolution to diagnose and align gaps between current and desired state and deploy necessary actions
• Consult and guide leaders through end-to-end talent management processes to identify and institute development programs such as career pathing, succession planning, talent assessments, etc.
• Actively manage headcount and position management with business unit leaders, and further counsel on contingent or temporary labor needs and related process as appropriate
• Counsel leaders on a wide range of employee relations matters using sound judgement and flexible solutioning, while ensuring adherence to enterprise policies and processes as well as maintaining compliance with relevant employment law
• Perform detailed operational and performance investigations and responses to complaints or alleged violations
• Partner closely with internal Employee/Labor Relations team on elevated or complex matters and consistency of approach
• Partner with Talent Acquisition and hiring managers to recruit, assess, and select top talent in a qualified and timely manner
• Work with business unit leaders to define role clarity, consistently draft job descriptions, and partner with Compensation team to determine career level and framework in accordance with internal structure and external benchmarks
• Partner closely with HR Centers of Excellence “Talent Acquisition, HRIS, Compensation, Benefits, Payroll, Employee Relations “to identify and implement system and/or process solutions in support of employee and manager self-services
• Project manage various workforce change initiatives such as strategic staffing plans, organizational restructure or downsizing, broadscale compensation initiatives, career framework, and organizational development initiatives
• Analyze employee metrics and workforce analytics “such as engagement survey results, open requisitions data, position management, performance management statistics, talent assessment and succession planning information “to establish individual, team, and workforce development goals to optimize engagement and productivity
• Ensure fair and consistent employee practices and promote diversity, equity and inclusion
• Incorporate strong understanding and application of employment and labor laws to include labor relations between employees, managers, and union delegates.
• Participate in negotiations with trade unions and organise professional elections.
• Prepare and follow up on Labor Court cases.
• Provide performance expectations, development training, and mentorship for HR professionals, as applicable
• Travel as required
• May perform other duties as assigned

Minimum Education

• Bachelors degree in Human Resource Management, Business, Communications, or related field of study, required.
• Advanced degree, a plus.
• Related certification(s) such as PHR, SPHR, HRCI, etc., a plus.

Minimum Experience

• 7+ years of experience in HR with demonstrated experience in HR strategy, organizational development, and employee relations.
• Mastery of social and legal legislation and social dialogue obligations (NAO, BDESE, Mandatory consultations, etc.
• Experience with management of payroll.
• Experience with SAP SuccessFactors, PeopleSoft, Workday, or related HRIS systems
• Experience in project management

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills in both English and French.
• Excellent customer service and interpersonal skills
• Excellent organization and time management skills
• Proven ability to collaborate in a matrixed operating environment across a broad spectrum of key stakeholders and various levels of management in a professional manner
• Ability to adapt to changes rapidly and perform in a fast-paced work environment
• Results-oriented with high drive to independently achieve objectives and standards
• Solutions-oriented problem solver with a focus on continuous improvement
• Strong ability to draw synergy and cohesion across all stages of the employment and talent lifecycle
• Excellent documentation of employee matters, with high attention to timeliness and detail accuracy
• Excellent ability to understand, interpret and apply federal, state, and local employment and labor laws
• Demonstrated experience leading a wide variety of complex investigations
• Ability to consult and remain tactful, calm, and persuasive in controversial, conditional and/or confrontational situations
• Maintain quality relations with the social partners and monitor the social climate and psycho-social risks of the business.
• Strong judgement and decision skills with the ability to manage expectations when navigating policy or process exception requests, including understanding setting precedence
• High regard and demonstration for ethics and confidentiality; compliance with all company policies and procedures
• Maintains regular and punctual attendance
• Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and Outlook

Physical Demands and Work Environment