Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
What You'll Do
At Gorgias, you will be part of a dynamic and fast-growing sales team, helping e-commerce businesses elevate their customer support experience and boost sales. Your mission is to empower merchants to simplify and automate their support across multiple channels while creating lasting customer relationships. Here's how you'll make an impact:
Your Day-to-Day
Own the Sales Journey: Lead discovery, demo, and pricing calls, showcasing the power of Gorgias tailored to each prospect’s specific needs.
Engage with Inbound Leads: Benefit from a well-developed lead generation team—your job will be less about hunting and more about guiding prospects through the buying journey.
Build Strong Relationships: Act as a trusted advisor, answering questions and overcoming objections to keep deals moving forward smoothly.
Drive Results Quickly: Thrive in a fast-paced environment where you’ll focus on closing deals efficiently while delivering an exceptional experience.
Collaborate with Teams: Work closely with marketing and product teams to align efforts and ensure the feedback loop supports continuous improvement.
Maintain Pipeline Hygiene: Follow up with prospects after demos, nurturing relationships and setting clear expectations for the next steps.
Who You Are
Sales Experience: 1+ years in tech sales, with a passion for fast-paced, high-growth environments.
Bilingual Proficiency: Excellent communication and writing skills in English and French.
CRM Expertise: Understand the importance of CRM tools for maintaining data integrity and ensuring accurate forecasting.
Driven to Succeed: Thrive in dynamic settings, embracing challenges to refine and scale the sales process.
Deal Closer: Energized by fast-paced deals and the pursuit of ambitious goals.
Curious Learner: Maintain a deep sense of curiosity and hunger to grow your sales expertise.
Enjoy Selling: Selling comes naturally to you, and you're motivated to get even better.
Adaptable & Efficient: Quickly grasp complex ideas, automate processes, and drive results.
Active Listener: Attuned to prospect needs, with a talent for spotting and leveraging opportunities.
Action-Oriented: Execute quickly and efficiently to get things done.
Bonus Skills (Nice to Have):
Proven track record of meeting or exceeding sales quotas.
Experience selling SaaS or working with e-commerce clients.
Knowledge of API and HTTP integrations.
Familiarity with MEDPICC methodology.
Prior experience with customer support software.
Perks and Benefits
5-week vacation plus 2 weeks RTT
Paid sick leave
6 weeks full remote/year
Paid parental leave (16 weeks)
Personal credit card to buy lunches (we use Swile)
We provide private health insurance (we use Alan)
Get up to €700 to set up your workstation at home (working from home should feel breezy)
Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!
