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Customer Success - Account Manager - FR & EMEA

Sociabble
Rhône, Auvergne-Rhône-Alpes
Temps plein
il y a 3 semaines

Company Description

What if companies had truly informed, engaged, and influential employees? 

This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement. 

11 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali.  

International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai. 

Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.  
 
Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring. 

The perfect match? 

You will thrive at Sociabble if …

It is in the Customer Success team that a permanent position is vacant:  

Job Description

As a Customer Success - Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in France and EMEA. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble’s solutions. 

You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT…) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams. 

Your role is structured around four strategic pillars: 

 

🤝 Account management 

 

🤝 Strategic advisory 

 

🚀 Driving Sociabble deployment & adoption 

 

🏆 Inspire, manage & share knowledge 

Qualifications

Qualifications 

🎯 The ideal Candidate 

✅ Education & experience 

✅ Sales & account management expertise 

✅ Languages & work Style 

✅ Stakeholder engagement & client relations 

 

💡 Essential skills & knowledge 

✔ Expertise in new technologies, SaaS, and digital transformation 
✔ Deep understanding of internal communication, social networks, and community management 
✔ Team management experience is a plus – while not mandatory, prior leadership or mentoring experience is highly valued 

 

🚀 Mandatory experience (please note that applications that do not meet these criteria cannot be considered) 

🔹 Minimum 4 years in a related position, including experience handling US customers 
🔹 Fully bilingual in English & French (C2 level required) 
🔹 Proven experience managing the full sales cycle (renewals, upsell, cross-sell, negotiation) 
🔹 Ability to manage multiple complex projects simultaneously 
🔹 Demonstrated expertise in High-Touch portfolio management 

Additional Information

Our perks:

🚀 Join an international Scale Up SaaS that’s certified as a Great Place to Work and as a “Best Workplace” for 2023. 

📈 Explore your new role with personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions! 

💎 Enjoy benefits designed for your well-being at work: beyond healthcare and transportation coverage, benefit from Edenred restaurant vouchers, a vacation bonus, RTT, and the "Leeto" benefits platform. 

📅 Find your perfect balance with hybrid and flexible work, all while reuniting with your team in the new Confluence district in Lyon (with parking available). #LI-Hybrid 

🔥 Connect with your colleagues through numerous events: afterworks, team buildings, town halls.

🌍 Choose a committed company: partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions. 

☀️ Embody our values: kindness, ambition, humility. At Sociabble, we are "Bootstrappers". 

Our recruitment process:  

Important information before applying:  

 

All your information will be kept confidential according to EEO guidelines. 

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