Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.
Job Description
Primary Function of Position:
Our digital solutions provide technology to enable easier capturing, archiving, live streaming and sharing of clinical video and other data around diagnostic and therapeutic procedures, as well as simulation training.
We are looking for a highly motivated and top-notch Digital Sales Manager (DSM), with the necessary experience in digital technologies to further grow our digital solutions business, stabilize processes and seek highest customer satisfaction.
The DSM will focus on shaping and executing on the current and future digital commercialization strategies by managing the digital sales and utilization team in the assigned region. The digital sales and utilization team consists of Digital Sales Representatives (DSR) and Digital Solutions Integration Specialists (DSIS).
The DSM will expand the footprint of Intuitive’ s digital products by promoting enhanced digital solutions to customers, turning opportunities into action and maximize digital solutions adoption and utilization.
The DSM will regularly lead and facilitate meetings, build solid relationships, solve critical business challenges, and create new programs and processes with the goal of advancing customer engagement and satisfaction. In addition, the DSM will be critical in goal settings and forecasting and will provide regular updates to the top leadership in Europe.
The DSM remains open to include other existing digital solutions, that may benefit from regrouping into the current portfolio or to include future digital solutions, as they are being brought to market. The DSM adapts quickly to continuous changes in a digital organization that evolves quickly over time.
This field-based position requires 2-4 days per week travelling or being present with customers and teams across the assigned region.
Roles & Responsibilities:
- Manage a highly motivated digital sales team by hiring, training, developing, and retaining top talent to drive the digital sales activities within the assigned region,
- Manage all commercial activities, from lead generation to closing the deal and post sales account management,
- Provide technical, functional and product expertise to team members,
- Execute the digital sales strategy in the assigned region, by developing and implementing sales activities to achieve and exceed goals set by senior management,
- Expand usage of digital in digital accounts,
- Manage and increase the day-to-day customer and account relations,
- Build and maintain excellent relationship and collaborate closely with dV sales teams, technical support and enabling functions (contracting, data privacy, tendering, marketing, customer service, customer success, etc.) to implement new strategies and programs as directed by senior management,
- Diagnose knowledge gaps within the team and implement training plans accordingly,
- Develop annual goals and forecasting and provide regular reporting to the upper management,
- Support and lead pan-European digital projects.
Qualifications
Required Knowledge, Skills, and Experience:
- Advanced degree (M.Sc., PhD and/or MD) or equivalent experience required. Engineering, life science or medical background preferred,
- Minimum of 8 years sales experience including 5+ years in medical device sales,
- Minimum 2 years of experience in selling and implementing digital solutions to hospitals,
- Experience in developing, coaching, and training sales or clinical support roles in the medical device industry is an advantage,
- Deep understanding of clinical workflows in the OR (Surgery, Endoscopy), IT infrastructure and EMR / PACS solutions,
- Result-driven with a strong sense of accountability,
- Experienced in working with European KOLs in Robotic Surgery, surgery, endoscopy and digital solutions.,
- Demonstrated ability to build and lead a team is an advantage,
- Excellent verbal and written communication in local language and English,
- Ability to travel 2-4 days per week.
Additional Information
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
