Global Education Senior Manager, Kilian Paris & EDPFM

Description

Global Education Senior Manager, Kilian Paris & Editions de Parfums Frederic Malle (EDPFM)

The Global Education Senior Manager will lead the development and deployment of Global Education strategy, from vision (cascade to regional teams) to follow up and to excellence of execution.

The Global Education Senior Manager will report into the ED International Kilian Paris & EDPFM to evaluate and customize department goals to ensure they are regionally relevant, whilst falling in line with brand strategy and partnering closely with both Product development and retail teams.

RESPONSIBILITIES

EDUCATION

• Develop the education content execution strategy establishing global consistency, while considering local market needs and channel-specific needs; ensure programs and formats are result-driven and interactive.
• Develop and sustain regionally relevant training tools, including onboarding resources, seasonal PowerPoint decks, training videos, and one-pagers to support various training initiatives.
• Develop Training programs on selling behavior and luxury service skills to support global business, functioning as a resource and leader for the Regions, providing both product and sales expertise ensuring cultural needs are taken into consideration.
• Support consumer marketing, Omni channel and PR teams in digital consumer education / how-to videos.
• Continue the development and maintenance of branded E-Learning platforms for both brands, ensuring they effectively support all in-store staffing needs.
• Evaluate and prioritize learning needs of specific retailer employee segments to create training solutions to enhance brand and product passion.
• Oversee the global deployment of branded uniforms, securing regional alignment and approval each fiscal year.

ANALYTICS / REPORTING

• Enhance key performance indicators and productivity metrics
• Synthesize market and consumer intelligence from regions
• Provide feedback of local and regional market dynamics via regional monthly summaries/highlights
• Establish performance objectives, learning outcomes, and assessment tools

COMMUNICATION / PRESENTATIONS

• Present international strategies and initiatives
• Participate in global conference, international/regional meetings
• Work with cross-functional departments to develop and reinforce KPIs and continuously communicate opportunities for heroes and big bets.
• Maintain excellence in communication by facilitating regular regional engagement through monthly global training calls, individual regional check-ins, and consistent updates via global team channels.
• Assist in the Organization of Global Workshops and RRT for all regions
• Plan and execute biannual Train-the-Trainer seminars to cascade seasonal product knowledge and key behaviors to the field teams, share global strategy and ensure excellence of execution

Qualifications

• Bachelor’s degree and 8+years of related business experience; a minimum of 5 years in the beauty or Retail industry required.
• Proven ability command of adult learning concepts (i.e., experiential learning) experience building brand and product training curriculum and the abilities to create impactful and memorable training experiences.
• Proven Training track record, strategic mindset, creative, team player and budget management.
• Excellent project management skills, ability to deliver multiple projects simultaneous, set priorities and meet competing deadlines; maintain creative and meet competing deadlines; maintain creative and active problem solving to drive on time and quality delivery for all projects and partner with various levels in the organization.
• Effective communicator, strong relationship-building skills, and proven record of cross-functional partnerships.
• Thrives in an environment that is fast paced, rapidly changing and able to handle multiple priorities whiles meeting objectives, work well under pressure.
• Excellent written, verbal and presentation communication skills.
• Proficient in Digital Education, social media, and Microsoft Office Suite.