IS Service Performance Manage

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 12 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

Would you like to help shape the future of IS Service Management for a high growth biotechnology company?

We are looking for a talented person who is excited about Service Management and is interesting to shape good practices in collaboration with Service Managers communities, coach Service Managers & report on service performance up to top management.

Responsibilities include the following:

• Manage the good practices around run service management (processes, organization, environments, interactions: “run framework”) Consolidate good practices into regular releases

• Collaborate, Promote, train on each release

• Organize the governance of the deliverables (service dashboard, metrics …)

• Report on service performance Consolidate data sources (Service Now, events, SCCM, ….) to form 1 source of verified consolidated data for the run that feeds all levels of analysis – participate to run smart data initiative

• Build service performance metrics that matters

• Consolidate & publish service performance

• Analyze & report on service performance, for example at IS leadership team (Run Review) & CIO level (CIO dashboard)

• Animate Service management community Collaborate with Service Managers to capture good practices & common challenges

• Promote standardization of service management in a transversal manner

• Coach service managers when needed and agreed

• In some area where the service is mature, the role could extend to Service Management responsibilities itself

• Obsolescence management Manage obsolescence management process

• Build, Organize and report on obsolescence plans, using inventories and CMDB

• Run Service cost management Participate to IS Economic model (cost of services) construction

• As needed, consolidate budget construction & follow-up regarding run activities

Who are you?

• Broad IT knowledge (10+ experience)

• Experience in Service management, if possible in both Infrastructure and Application areas

• Experience in working with global teams (US, FR, India) and managed services partners

• Soft skills to collaborate with transversal teams

• Soft skills to communicate from end users to top managers

• English fluent

What working at bioMérieux means ?

contributing to the public health mission of an international independent group embodied by a visionary family that gives purpose to every profession practiced within the company.

Living an unprecedented experience within an international company that brings together talents from 23 job families, talents from various backgrounds for which the company supports the personal and professional development.

Committing to a constantly growing company, which opens long-term perspectives and paves the way for a stimulating, rich and exciting experience, token of fulfillment.