Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

Overview

Our French sales organization is seeking to build a diverse, strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation.

The Manager, Account Management will be responsible for all things Mastercard related topics with one or several French bank customer(s), including owning the relevant customer P&L’s and driving strategic planning and solution selling, with an emphasis on Core, Digital, Services and New Flows solutions through building and broadening our overall relationships at all levels of the customer.
We are seeking experienced professionals with banking and/or payments, management consulting, or technology sales experience that can bring a technical aptitude to strategic problem-solving to address customer challenges and opportunities and drive relationship growth and profitability. This position is ideal for someone who is a collaborative thought leader, has strong project management discipline, has experience deepening relationships, understands both the consumer and commercial cards space, its competitive landscape and operates proactively

Role

• Provide superior strategic account management driven by robust planning – building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer.
• Identify and develop new business opportunities through account plan that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process.
• Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships.
• Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles.
• Develop detailed business cases, including financial analysis/modeling.
• Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing
• Conduct quarterly business reviews and annual planning sessions.

All About You

• Bachelor’s degree required
• Experience in the payments or technology business with exposure to financial institutions or retail business with responsibility for payments and business development is required
• Demonstrated track record of planning, managing and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy
• Understand business and market dynamics, Mastercard’s product and service specifications and applications, and your customers’ strategies and needs in order to identify opportunities and design tailored solutions which meet the customer’s needs.
• Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels
• Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment
• Sound business judgment with established strategic and conceptual thinking and planning skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.