Sales & Marketing Coordinator - H/F - CDI - Riviera Marriott Hotel la Porte de Monaco

SPECIFIC RESPONSIBILITIES:

• Client Relations:

o Assists the sales teams in handling incoming client requests promptly and in accordance with company standards;
o Participates in phone calls and/or client meetings to secure new requests and/or close ongoing inquiries;
o Requests client feedback to ensure satisfaction or gather any issues encountered in order to propose corrective actions.

• Sales Management:

o Assists the Reactive Sales Manager in managing incoming requests;
o Supports the Reactive Sales Manager in their daily tasks;
o Conducts market research to identify trends, opportunities, and threats;
o Works closely with sales, product, and communication teams to ensure message and action consistency.

• Marketing:

o Develops the annual marketing plan in collaboration with the Director of Sales & Marketing;
o Coordinates and monitors the implementation of marketing campaigns and sales initiatives, ensuring compliance with the group’s brand standards;
o Analyzes the results of campaigns and sales actions and proposes improvements;
o Organizes events, trade shows, or promotions to promote the company’s products and services;
o Manages the publication of official company communications on social media (Facebook, LinkedIn, Instagram, etc.) in accordance with the group’s brand standards;
o Updates the company website in line with the group’s brand standards.

• Communication:

o Communicates with colleagues and clients using clear, appropriate, and professional language;
o Shares service needs or potential issues discreetly with colleagues, away from client areas;
o Answers the phone using the company’s standard greeting within three rings, with a warm and welcoming tone, using the client’s name whenever possible.

• Procedures and Standards:

o Protects the security and confidentiality of information related to clients or colleagues;
o Maintains the confidentiality of company data and equipment;
o Adheres to all company and/or department procedures.

• Human Resources:

o Builds and maintains an open and effective working relationship with all team members;
o Ensures completion of mandatory internal training and Marriott International virtual training;
o “Leads by example” and promotes the company’s vision and values by embodying and applying them:
 Put people first
 Pursue excellence
 Embrace change
 Act with integrity
 Serve the world

REQUIRED SKILLS:

Professional demeanor

Customer relations

Responsiveness

Excellent appearance

Availability

Warm and friendly attitude

Fluent English

A third language is a plus

This job description is non-exhaustive and may be subject to changes or additional duties.

Other advantages :

Be M otivated
Be A wesome
Be R espectful
Be R emarkable
Be I nventive
Be O pen-minded
Be T houghful
Be T rustworthy

Be part of our Team !

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.