Sales Order & Communications Specialist

Sales Order & Communications Specialist

Sales Order & Communications Specialist

Location: Chalifert (77)

Job Summary

As part of the ETO (Engineering To Order) team, the ETO Sales Order Manager and Communication Officer is responsible for:

• Customer order administration: managing processes such as order registration, invoicing, dispute resolution, etc.
• Developing and implementing the communication strategy for the ETO department.
• Providing support for supplier order management during peak activity periods.

Main Responsibilities

Customer Order Management

• Actively participate in project meetings to ensure smooth coordination.
• Create and manage customer accounts.
• Register customer orders and send order acknowledgments.
• Handle invoicing (partial or full) and ensure revenue recognition.
• Collaborate with accounting and collection teams to resolve disputes.
• Maintain accurate and up-to-date order tracking files.

Communication Strategy and Execution

• Design and implement communication strategies tailored to ETO's objectives.
• Develop marketing content to highlight achievements (internally or via external designers).
• Manage and animate communication channels (LinkedIn, SharePoint, website, catalogs, internal and external events).
• Translate technical performance into accessible and impactful messages in collaboration with the technical team.
• Monitor and analyze the results of communication campaigns to optimize their impact.
• Collaborate with the sales team to share generated leads.

Supplier Order Management Support

• Assist in supplier order processing during high workload periods to ensure project continuity.

Key Performance Indicators (KPIs)

• Customer Orders: monitoring order registration rates and delays, as well as invoicing delays.
• Communication: tracking the quantity of content produced, frequency of publications, and campaign performance.

Required Profile

Education and Skills

Minimum Requirements:

• Bachelor’s or Master’s degree in communication.
• Advanced proficiency in Microsoft Office tools.
• Solid understanding of professional social media platforms.
• Strong English skills (written and spoken).

Additional Skills (Preferred):

• Experience with ERP systems (Oracle, Siebel).
• Proficiency in content creation software (Canva or equivalent).
• Interest in technical fields or previous experience in the industrial sector.
• Knowledge of advanced marketing tools (Adobe Premiere Pro, Illustrator).

Personal Attributes

• Customer-oriented mindset: ability to effectively address client needs and expectations.
• Analytical and synthesis skills: capacity to interpret data and evaluate communication results.
• Organizational skills: ability to plan and monitor tasks rigorously.
• Communication skills: excellent writing, presentation, and message delivery abilities.
• Creativity: ability to propose innovative ideas and design original communication campaigns.
• Teamwork: ability to collaborate effectively with colleagues and departments.

What we Offer

• Competitive salary package
• Flexible working – 2 days home office / week
• Health insurance
• Share options
• RTT

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Sales Order & Communications Specialist