specialist, sales support

Sales Support Specialist – Paris, France

Are you passionate about helping others and providing world-class customer experience? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Specialist, Sales Support.

Western Union powers your pursuit

As a Sales Support Specialist, you will be responsible for providing support to the sales force team in France. We’ll look to you to proactively provide the necessary sales reporting and client support to allow the sales team to prioritize their time on selling and customer contact.

Role Responsibilities

For this role, you’ll utilize Microsoft Excel and Salesforce extensively. In addition, you will process client refunds, repurchases and collaborate with the investigation team to ensure quick and timely payment resolutions. Using your keen eye for detail and accuracy, you’ll ensure all relevant information is accurate and completed correctly and provide direct client support when needed. You’ll be providing customer support through merchandising and promoting Western Union services, to ensure maximum usage and revenue development.

• Utilize Microsoft Excel and Salesforce for reporting.
• Process client refunds, repurchases and collaborate with the investigation team to ensure quick and timely payment resolutions.
• Ensure all relevant information is accurate and completed correctly and provide direct client support when needed
• Provide customer support through merchandising and promoting Western Union services, to ensure maximum usage and revenue development

Role Requirements

• Experience working with customers preferably in a sales or customer service environment
• Team player, you can establish effective relationships and partnerships with ease
• Strong knowledge in Microsoft Excel, PowerPoint and Word (Salesforce is a plus)
• You must possess at least a high school degree. A university degree is preferred
• Strong written and verbal communication skills in the French and English languages

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your France specific benefits include:

• Comprehensive life & medical coverage
• Luncheon Vouchers

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.