Overview
We are seeking a motivated and dynamic individual to join our team as a Chargé de relation clientèle en alternance. This position is ideal for someone looking to gain hands-on experience in customer relations while pursuing their studies. The role will involve engaging with clients, addressing their needs, and ensuring a high level of customer satisfaction. You will work closely with our experienced team to develop your skills in client management and financial software.
Duties
- Serve as the primary point of contact for clients, responding to inquiries and providing assistance.
- Manage client accounts and maintain accurate records of interactions.
- Assist in resolving customer issues promptly and effectively.
- Collaborate with various departments to ensure client needs are met.
- Utilize financial software to track transactions and generate reports.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Contribute to the development of strategies for improving client engagement.
Skills
- Proficiency in financial software is essential for managing client accounts effectively.
- Strong communication skills, both verbal and written, to interact with clients professionally.
- Excellent organizational abilities to manage multiple tasks efficiently.
- Problem-solving skills to address client concerns proactively.
- A team-oriented mindset with the ability to work collaboratively in a fast-paced environment.
- A keen interest in customer service and relationship management. Join us in this exciting opportunity to develop your career while making a positive impact on our clients' experiences!
Type d'emploi : Alternance
Formation:
- Bac +2 (BTS, DUT, DEUG) (Optionnel)
Langue:
- Anglais (Optionnel)
Lieu du poste : En présentiel