Regional Aftermarket Director

We are seeking an experienced and strategic Regional Aftermarket Director to lead and optimize our aftermarket operations across the EMEA region. This is a key leadership role within our NH&S Solutions Aftermarket team and is critical to driving customer satisfaction, operational excellence, and business growth.

Location: EMEA Region (with regular travel)
Business Area: N&H Solutions – Aftermarket
Position Type: Full-time, Senior Leadership

Role Overview
The Regional Aftermarket Director is responsible for overseeing all aspects of the aftermarket and service operations across the EMEA region. This role ensures delivery of high-quality, timely, and cost-effective service, while maintaining a strong focus on customer satisfaction, financial performance, and continuous improvement.

Key Responsibilities

• Lead all regional aftermarket and service operations, ensuring safety, quality, and efficiency
• Manage regional P&L, including revenue targets, margin performance, and cost control
• Drive customer satisfaction and continuous improvement across service functions
• Develop and lead high-performing teams; build capability to meet current and future needs
• Establish and maintain strong relationships with external service partners
• Collaborate with cross-functional leaders in Sales, Finance, Manufacturing, HR, and Engineering
• Ensure compliance with all regulatory, safety, and operational standards
• Oversee planning, delivery, and performance of service quotes and aftermarket support
• Contribute to the development of strategic goals and operational initiatives

Qualifications and Experience

• Proven leadership experience within service or manufacturing operations
• Demonstrated success managing people-managers and distributed teams
• Strong financial, analytical, and strategic planning skills
• Ability to lead change and drive performance improvement initiatives
• Experience building customer-focused, high-performance cultures
• Excellent communication and interpersonal skills
• Proficiency with MS Office tools; SAP experience is a plus
• Fluency in English (both technical and conversational)

Additional Requirements

• Willingness to travel regularly across the EMEA region
• Comfortable working in a fast-paced, matrixed environment
• Strong organizational and time management skills

This is a unique opportunity to play a pivotal role in shaping the future of our aftermarket business across the EMEA region. As part of a global leadership team, you will have the platform to influence strategy, build strong teams, and drive meaningful results in a dynamic and customer-focused environment. If you are a driven and experienced leader looking to make a lasting impact, we look forward to hearing from you.