About the Role:
Klaxoon is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager (CSM). You will be responsible for managing a portfolio of customers. In this role you should have experience understanding customers' business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.
How you'll make an impact:
- By building strong customer relationships and act as the Klaxoon advocate to our customers throughout their Klaxoon journey
- By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)
- By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
- By serving as the Klaxoon subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
- By being a Team Player. You'll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS "brand" across our entire organization
- By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
- By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans
You will achieve your best if you have:
- Full fluency in French (verbal & written) and good level of English (minimum B2)
- 2+ years experience in Customer Success Management or customer facing-role
- Experience working with Marketing teams, Professional Services, IT teams, PMO teams
- Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership
- Knowledge and hands-on experience in project management, business process redesign, and change management
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
- Willing to dive into technical details of a product to understand it thoroughly
You will stand out with:
- Having a problem solver mentality, being a critical thinker and generally curious
- A passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
- A strong team player attitude
- Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
- A creative and innovative approach.
Perks of working at Wrike:
- An extra week's paid holiday
- 4 days of RTT (Recovery of Working Time)
- 2 days of home-office per week
- Additional days off depending on seniority
- 60% health insurance cover for you and your children
- A monthly Home-office allowance
- 50% reimbursement of public transport season tickets or access to the sustainable mobility package worth €200 per year (bicycle)
Your recruitment buddy will be Jade Daly, TA Manager.
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