Front of House - Workplace Concierge

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The Front of house - Workplace Concierge acts as the customer facing and client liaison for dynamic working, high profile event management and helpdesk platform in the Paris Office for a Global Technology Client.
The FOH - WC will be responsible but not limited to the following typical activities:

• Take pride and ownership of space
• Meet and Greet all customers and visitors creating an exceptional first impression for both JLL and our Client.
• Main point of contact for building occupants to field questions with a customer centric approach
• Regularly walk space and engage with occupants including customer liaison and feedback gathering on space, furniture, workplace experience
• Daily building walk-throughs in partnership with the site base janitorial and porter teams
• Team Room Management in liaison with Facilities Team and EAs

• Promotes high level of satisfaction among building users and adjacent occupiers by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors.
• Takes ownership of the helpdesk platform, ensuring that KPI’s and SLA’s are met
• Manage the co-ordination of high-profile events, including visitor management, room bookings, co-ordinating with partners and external vendors.
• Demonstrates leadership, gives direction and monitors incoming and outgoing deliveries to ensure compliance with SOPs, EHS and best practice.
• Develops a close working relationship with Client Key Stakeholders,
• Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
• Supports the wider JLL, GWS and partner teams on site
• Adds value in terms of delivery and innovation

SKILLS:

• Proven ability to build and maintain strong Client relationships
• Excellent written and oral communication French / English skills including negotiation skills
• Ability to manage multiple projects and priorities
• Ability to network at all levels within the organisation
• Flexibility and adaptability to changing business requirements is a perquisite for this role
• Ability to display initiative, confidence and professionalism in all dealings
• Must be prepared work out of normal working hours where applicable

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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