Technical Analyst

About GXO Logistics

GXO Logistics is the world’s largest pure-play contract logistics provider, delivering advanced, technology-driven supply chain solutio across diverse industries. Our European technology teams are building next-generation platforms to automate and streamline complex logistics operations. The Technical Analyst plays a key role in enabling accurate system integrations, data visibility, and process efficiency.

Job Summary

As a Technical Analyst at GXO Logistics Europe, you will bridge business needs and technical delivery by analyzing processes, documenting system requirements, and supporting integration projects across WMS, TMS, OMS, and ERP systems. Your work will ensure digital solutions meet the operational needs of warehouse, fulfillment, and transportation environments across the European region.

Key Responsibilities

• Work with business stakeholders, product managers, and technical teams to collect, analyze, and document functional and technical requirements.
• Translate business workflows into clear, structured system and data specifications.
• Support the design and implementation of systems integrations across platforms including WMS, TMS, OMS, and customer APIs.
• Create test cases, participate in user acceptance testing (UAT), and ensure systems meet business expectations.
• Coordinate across regions and departments to standardize documentation, data models, and systems behavior.
• Provide Level 2/3 support for post-deployment integration issues and data discrepancies.
• Document system interfaces, process flows, and integration mappings using standardized formats.
• Ensure compliance with GXO’s data governance, GDPR policies, and integration security best practices.

Required Skills & Experience

• 3–6 years of experience in systems/business analysis or IT solution delivery, ideally in logistics, warehousing, or supply chain.
• Strong understanding of warehouse and transportation processes (e.g., inbound, outbound, inventory, shipping).
• Excellent communication and stakeholder collaboration skills across technical and operational teams.
• Proficiency in writing business requirements, technical specifications, and process documentation.
• Familiarity with systems like Manhattan, Blue Yonder, SAP, Reflex, Salesforce, or custom OMS/TMS solutions.
• Solid knowledge of data structures and interface types (API, EDI, file-based, real-time and batch processing).
• Strong SQL skills for data validation, investigation, and testing (PostgreSQL preferred).
• Working knowledge of Agile or hybrid SDLC practices.
• Fluent in English; additional European languages are a plus.
• Willingness to travel occasionally to GXO sites across Europe (up to 15%).

Integration Mapping Skillset

A key component of this role is supporting and documenting system-to-system integrations. You should be able to:

• Develop source-to-target data mapping documents, clearly outlining field-level relationships, formats, and transformation logic.
• Understand and work with JSON, XML, CSV, and EDI formats (e.g., 850, 856, 940, 945) used in logistics integrations.
Document integration flows between systems like WMS OMS TMS
• ERP, ensuring process alignment and data accuracy.
• Collaborate with development teams to implement mappings using platforms such as MuleSoft, Apigee, Dell Boomi, or GCP Pub/Sub and Cloud Functions.
• Define data transformation rules, conditional logic, unit conversion, field defaults, and lookups (e.g., location codes, SKU codes).
• Create error-handling and retry logic specifications, and ensure robust interface fault management.
• Contribute to API contract definitions and interface behavior documentation (request/response payloads, headers, authentication).
• Support integration testing, including test data preparation, mapping validation, and reconciliation of data across source and target systems.
• Track changes to mappings and interfaces through version control and ensure alignment with change management processes.
• Maintain a centralized library of mapping specifications, field dictionaries, and reusable templates.

Preferred Qualifications

• Exposure to enterprise integration architectures and master data alignment.
• Experience with GCP, SAP IDocs, and message-based middleware solutions.
• Familiarity with visualization tools (e.g., Lucidchart, Draw.io) for documenting data flows and system interactions.
• Experience in 3PL or large-scale warehouse environments is highly advantageous.