Company Description
At Smiths Group, we use cutting-edge technologies to design, manufacture and supply market-leading innovative solutions that meet the needs of our customers and touch the lives of millions of people every day. We are a FTSE100, global company with around 14,600 employees, based in 50 countries. Our solutions have a real impact on lives all over the planet, creating the right environment for industry, improving healthcare, enhancing safety and advancing connectivity. Our products and services are often essential to our customers' businesses, while our proprietary technology and high levels of service help create a competitive advantage. We recruit people who are known for their inquisitive minds, who like to take responsibility, enjoy a challenge and are attracted by the idea of working in a company with almost 170 years' experience in innovation and five global divisions, all experts in their field.
Smiths Detection is a world leader in detection and control technologies for the protection of people and property, promoting safety, security and freedom of movement in today's world.
Job Description
Job Description
In addition to technical operations such as preventive and corrective maintenance, the Customer Service Technician contributes to the sales drive by developing the company's image. He/she professionally ensures the smooth running of our systems and the satisfaction of our customers.
The Customer Service Technician's duties include night and/or weekend call-outs. These calls may be made by telephone or posted on site.
The work will be carried out in the Ghana region, (mainly at airports and ports) with occasional other travel.
Main Responsibilities
- Preventive and corrective maintenance service on customer sites. Service and update of associated intervention reports and ERP operating system.
- Any assistance or audit mission with customers, based on orders received in the after-sales service department.
- Contributes to ensuring our contractual commitments (availability, response times).
- Management of the stock of spare parts consumed during service (purchase or repair of parts, inventories, stock status, etc.).
- Progressively assume responsibility for monitoring the operation of sub-assemblies of systems in use, analyzing recurring breakdowns and proposing improvements.
- Implementation and commissioning of new installations, both in the factory and on customer sites.
- Provide telephone support to customers.
- Comply with safety and technical procedures.
Qualifications
Required Profile
- Minimum 2 years' higher education in GEII (electronics/mechanics/automation/IT)
- Fluent English (written and spoken)
- High degree of autonomy and initiative in dealing with problems on site
- Rigorous management of responsibilities, compliance with internal rules and processes
- Respect for objectives in terms of deadlines and costs
- Good relations with customers and subcontractors
- Ability to work in a team
- Valid driving license
- Position subject to prefectural authorizations to obtain airport badges
Additional Information
We believe that diverse perspectives and backgrounds contribute to our company’s success. All applications that match the profile will be reviewed fairly, regardless of religion, gender, sexual orientation and identity, nationality, economic situation, disability, age, or any other legally protected characteristic.
We are proud to be an inclusive company with values based on equality and ethics, where diversity is encouraged, valued, and celebrated
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
