As a Senior Product Manager within one of our customer-facing teams, you’ll lead a cross-functional team focused on a critical part of the customer journey in our two-sided marketplace. Whether serving homeowners or tradespeople, your work will directly impact customer satisfaction, engagement, and long-term value.
You’ll be responsible for defining and owning the vision and roadmap for your team. This includes identifying opportunities, supporting the shaping of strategic direction, and delivering product solutions that drive measurable business results. Your cross-functional team includes engineers, a UX designer, and is supported by a product analyst and UX researchers. You’ll also collaborate closely with colleagues in marketing, operations, sales, and customer service to ensure end-to-end alignment and execution.
You’ll join an agile, international organisation of 20+ product teams working together, across timezones, toward a shared mission to build a reliable marketplace where tradespeople find quality jobs and homeowners hire quality tradespeople.
Your role includes the following:
Define and own the product strategy and roadmap of your team, aligning with business goals and customer needs
Drive key product outcomes, improving engagement, retention, and customer value across the user journey
Identify and prioritise product opportunities through a combination of user insights, data analysis, stakeholder input, and market research
Translate customer problems and business opportunities into clear, actionable product requirements and user stories
Partner with engineering, design, research, and analytics to deliver and iterate on impactful product experiences
Promote cross-functional alignment by building strong relationships with teams such as marketing, customer support, and other teams across the organisation
Champion a culture of data-informed decision making, running A/B tests and using product analytics to measure impact and guide improvements
Proactively manage product quality, helping triage issues, prioritise fixes, and ensure a consistent user experience
Build business cases and evaluate trade-offs to support effective prioritisation and resourcing decisions
4+ years of experience as Product Manager in a customer-facing product team
A passion for solving real customer problems with simple, scalable solutions
Proven experience turning business needs into valuable product outcomes, ideally in a B2C, B2B2C, or marketplace environment
Strong analytical skills and comfort using data, experimentation (A/B tests), and research to inform decisions
Clear communication skills with the ability to explain complex ideas in a simple, compelling way
Strong collaboration and stakeholder management capabilities in a distributed, hybrid, asynchronous-first environment
Experience working with agile product teams and lean product development methods
Familiarity with product analytics tools such as Mixpanel, Looker, or similar is a plus
Experience in home services, marketplaces, or driving customer engagement and retention at scale is highly valued
Why you’ll enjoy working at the Instapro Group
You can make an Impact. Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.
We care. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.
These are the benefits you'll enjoy:
Highly competitive salary package
Hybrid work environment
Hybrid allowance/benefit
Temporary work from abroad policy
Regular team and social events
Referral bonus
Further benefits depending on location
These are the values that guide everything we do:
We put integrity first. We are authentic, transparent and respectful.
We are all stewards. We are stewards of the company on behalf of all stakeholders.
We follow the evidence. We are objective, evidence-based and pragmatic in our decision-making.
We never stop learning. We are open-minded and curious.
We win together. We collaborate and earn trust with our colleagues.
We are inclusive. We are committed to building a diverse and inclusive company.
Read our values in full here
Interested in applying? Submit your application below and we will get back to you.
